Start with the docs: most answers are in the guide for your product type or in the docs of your theme or template.
Ways to get help
| Who | How | |
|---|---|---|
| Documentation | Everyone | These pages. Use the search at the top of the menu. |
| AI assistant | Everyone | The Ask AI box on every docs page answers from these docs. |
| Ticket support | Pro Standard, Pro Unlimited and members | Open a ticket on ltheme.com. You get an instant AI answer for setup questions, and a person replies. |
| Install service and custom work | Anyone | Services |
Ticket support
- Sign in on ltheme.com/ticket-support with the account you bought with.
- Click Open a new ticket, choose what it is about and which product.
- Describe what you did, what you expected and what happened instead. Add your WordPress or Joomla version and a link to the page.
- Need us to look inside your site? Use the private site access fields of the form: they are encrypted, only staff can see them and they are deleted when the ticket closes. Never put passwords in the message.
Setup questions get an instant answer from the AI assistant, clearly labelled. Click I need a person if it did not help. Billing, account and licence questions go straight to a person.
Response times
Monday to Friday, GMT+7; the first reply usually comes within 1 to 3 working hours.
What support covers
- Installing and setting up the product, the demo import or quickstart, and the features described in these docs.
- Bugs in the theme or template: we fix them in an update.
- Not covered: custom design or code changes, third-party plugins and extensions beyond their setup with the product, and server problems. See Services for paid help.
Ask AI about this page
Ask in your own words. The assistant answers from these docs and links the sections it used.
AI answers can be wrong; check the linked section. Never share passwords or licence keys. Open a ticket